Refund and Cancellation Policy
Effective Date: 1st January, 2026
Website Name: Josfirst Online Course Academy
Website URL: https://onlinecourse.josfirst.com/
This Refund and Cancellation Policy outlines the terms and conditions under which refunds are granted and cancellations are processed for purchases made through Josfirst Online Course Academy. By purchasing any course or service from our website, you agree to the terms set forth in this policy.
1. Refund Eligibility
Josfirst Online Course Academy is committed to providing high-quality educational content. To be eligible for a refund, the following conditions must be met:
- Refund Window: All refund requests must be submitted within 7 (seven) calendar days from the original date of purchase. Requests received after this period will not be considered.
- Non-Completion: You must not have completed more than 25% of the purchased course content as tracked by our learning management system.
- Technical Issues: Refunds may be considered if you experience significant, unresolved technical issues that prevent access to the course, provided our support team has been notified and cannot resolve the issue within a reasonable timeframe.
- Duplicate Purchase: In the case of an accidental duplicate purchase, a full refund will be issued for the duplicate transaction upon verification.
Non-Refundable Circumstances:
- Completion of more than 25% of the course content.
- Change of mind after the 7-day refund period has elapsed.
- Failure to meet the technical requirements for the course as stated on the course description page prior to purchase.
- Discounted or promotional purchases, unless otherwise stated at the time of purchase.
- If the course is downloaded
2. Cancellation Procedures
- Course Enrollment: You may cancel your enrollment in a course at any time. However, cancellation does not automatically entitle you to a refund. Refunds are only issued if the cancellation request is made within the 7-day eligibility period and meets all other criteria outlined in Section 1.
- Subscription Services: For any subscription-based services, you may cancel your subscription to prevent future billing. Cancellation will take effect at the end of your current billing cycle. No refunds will be issued for the unused portion of a billing period after cancellation.
- How to Request a Cancellation or Refund: All requests for cancellation and/or refund must be initiated by contacting our support team using the information in Section 4. Please include your full name, the email address used for purchase, the course name, and the order/receipt number.
3. Refund Process
- Upon receiving a valid refund request that meets all eligibility criteria, we will process the refund within 10 (ten) business days.
- The refund will be issued to the original payment method used during the transaction. The time it takes for the refund to appear in your account may vary depending on your bank or payment processor’s policies.
- You will receive a confirmation email once the refund has been processed.
4. Contact Information
For any questions regarding this policy, or to submit a refund or cancellation request, please contact our support team:
Josfirst Online Course Academy
Bololo Street Behind Doctors QTR 0087
Phone: 08139795299
Email: josfirstonlinecourse@gmail.com
Please allow up to 2-3 business days for a response to your inquiry.
5. Legal Disclaimer
- Josfirst Online Course Academy reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically.
- This policy applies only to purchases made directly through our official website (https://onlinecourse.josfirst.com/). Purchases made through third-party platforms are subject to the refund policies of those respective platforms.
- In cases of suspected fraud, abuse, or violation of our Terms of Service, Josfirst Online Course Academy reserves the right to deny a refund request.
- This policy shall be governed by and construed in accordance with the laws of the jurisdiction in which Josfirst Online Course Academy operates.